Support
When Rankino and the FAQ are not enough, open a traceable report with details and screenshots.
Support Tour
Choose the right channel to get help
Rankino guides you through tours and FAQ. Tickets are for cases where staff must verify a bug, malfunction, or account-specific issue.
- Use Rankino for quick questions, paths, and explanations.
- Open a ticket for bugs, errors, malfunctions, suggestions, or account issues.
- Add screenshots when the problem is visible on screen.
Rankino and FAQ
They are the first level: they help you understand where to go and what to check.
Support tickets
This is the tracked channel for requests that need a staff reply.
How to prepare a useful report
Describe the context
Include page, action taken, expected result, and what happened instead.
Attach screenshots
You can upload 1 JPG, PNG, or WebP image, max 4 MB.
Follow the reply
Return to the Support Center to see status, messages, and staff replies.
The more precise the report is, the easier it is to reproduce the issue and answer correctly.