Need help?
Learn where to find the Help area and how to use the FAQs to get quick answers to the most common questions.
Whenever you have a question about Ranko Universe, the first place to visit is the Help section. There you will find the most common questions and our official answers, always kept up to date.
- Solve common doubts on your own thanks to FAQs organized by topic.
- Find official guidance about Chat, Avatar, Leagues, Federations, Ranko Points, and much more.
- If you still do not find the answer, you can contact us directly from the same page.
How to access Help and use the FAQs
Where to find the "Help" item
To open the Help area, use the user menu in the top-right corner: click your profile image and select "Help". If your layout includes it, you can also reach it from the sidebar through the FAQ item.
FAQs and official answers
On the FAQ page you will find the most common questions grouped by category, such as account, security, chat, Ranko Points, Leagues, and Federations. Each entry opens with one click and shows a clear, short answer designed to guide you step by step without contacting support.
Useful links
Power Ranking Tour
How does personal PR work?
Your personal sport PR uses your best historical result in Football, Soccer and Basket; Racing uses the average of your best 5 results. General PR adds your personal values across sports. Video bonuses never enter personal PR.
How does federal qualification PR work?
Within the federation’s selected period, your best federal result counts for Football, Soccer and Basket; Racing uses the average of your best 3 results. Sport, game and category filters apply. General selections add contributions across sports. Bonuses already included are not repeated.