NBA LIVE Mobile: lost progress recovery guide
What to try when your roster or account progress disappears.
Overview
If progress was linked to an account, EA recommends checking app updates, restarting the device, signing back into the linked platform account and reinstalling only when the save is safely backed up.
How it works
If NBA LIVE Mobile was played as an unlinked guest, recovery may not be possible. EA specifically warns that lost NBA LIVE Mobile accounts cannot always be restored by support.
Practical tips and limits
Do not uninstall the game until you know the save is linked. If you need support, collect your game ID and account details first.
Frequently asked questions
If progress was linked to an account, EA recommends checking app updates, restarting the device, signing back into the linked platform account and reinstalling only when the save is safely backed up.
Do not uninstall the game until you know the save is linked. If you need support, collect your game ID and account details first.
Sources and verification
- Restore lost mobile game progress Official source Electronic Arts · Verified on 23/09/2026
- How to save your EA mobile game Official source Electronic Arts · Verified on 23/09/2026
Latest guides
